Before you start
Fixes to try, in order
Open "Integrations" in Settings
Go to Settings and choose the Integrations tab. The "Reconnect Facebook" button on Home opens this same page.
You should see: The Facebook row, marked "Live". It may still say "Connected" even though Facebook has dropped the link.
Open IntegrationsTap "Disconnect" next to Facebook
There's no confirmation box. This removes Autopilot's saved Facebook sign-in and the link to your Page. It doesn't delete posts from your schedule.
You should see: The Facebook row now shows a "Connect" button.
Tap "Connect" next to Facebook
Facebook opens and asks you to sign in. Use the login that manages your business Page, and leave the permissions on.
You should see: Facebook sends you back to Autopilot.
Choose your Page and tap "Connect page"
With more than one Page, pick the one your customers see. With only one, Autopilot connects it for you.
You should see: A "Facebook Page connected." message. The Facebook row shows "Connected" again (on a phone, look for the "Disconnect" button).
Save the post that failed once more
Open it from your schedule and save it again. A post whose time has passed can't be changed, so make a new post instead.
You should see: The post saves without a Facebook message.
Open your schedule
How you know Facebook dropped the link
| Where | What you see | What it means |
|---|---|---|
| Home, under Needs you | Facebook permissions need an update, with a Reconnect Facebook button | Facebook refused a permission Autopilot needs |
| Saving or scheduling a post | Facebook disconnected your Page. Reconnect it in Settings > Integrations to keep posting. This post wasn't sent to Facebook. | The post was not handed to Facebook |
| Saving or scheduling a post | Facebook isn't connected. Connect your Facebook Page in Settings > Integrations, then try again. | There is no Page linked right now |
| Editing or deleting a post that's already scheduled | A message to reconnect Facebook in Settings > Integrations | Autopilot couldn't reach the Facebook copy, so the post was left as it is |
When you schedule a post, Autopilot hands it to Facebook with its time. That's why a disconnected Page shows up the moment you save, and why a post you can't save never reaches Facebook.
Why Facebook does this
- Your Facebook sign-in expired or was revoked
- Autopilot was removed from your Facebook settings
- Your Page permissions changed, for example you're no longer an admin
What happens next
With the Page connected, new posts can go out again. Open your schedule to see what's coming, and use what to do when a post didn't go out for any post that missed its time.
- Read about the first connection in how to connect your Facebook Page.
- Disconnecting on purpose? See how to disconnect your Facebook Page.
If something's not right
Autopilot says you don't have access to any Facebook Pages
The login you used doesn't manage a Page. Sign in with the login that does, or ask for admin access. See how to connect your Facebook Page.
Connect shows a lock
Free connects 1 account. Disconnect the old link first, then connect. See what to do when you hit a plan limit.
Posts still aren't going out after you reconnect
Work through the checks in what to do when a post didn't go out. A post that is a draft, or whose time has passed, needs its own fix.
Still stuck?
Email us what you were trying to do and what you saw. A person on the team will write back.
support@ampere-autopilot.com