Before you start
Fixes to try, in order
Check the address in "Your website"
Use a plain web address, like yourbusiness.com. If the field says "Enter a web address like yourbusiness.com.", the address wasn't valid. Fix it and tap "Read my website" again.
You should see: The scan starts and the checklist begins to tick.
Give a slow scan more time
Big sites take longer. After a minute or so you may see "Taking longer than usual." Waiting is fine. The checklist keeps ticking off what it finds.
You should see: Rows change from Still looking to Found or Not found.
Tap "Continue with what Autopilot found"
This button shows up next to "Taking longer than usual." when the scan has found something. You move on to the review screen with that part filled in, and you can add the rest by hand.
You should see: The "Here's what we found." screen opens.
Tap "Try the scan again"
The button appears under "We couldn't read your website." Your account wasn't changed, so trying again is safe. The scan starts over from the beginning.
You should see: The progress screen starts again with every row at Still looking.
Tap "Enter details yourself"
Autopilot doesn't need a scan. Setup moves to the manual screens, where you type your business, brand and first product. See how to set up Autopilot without a website.
You should see: A screen that says "Tell us about your business."
Email support with your error code
A failed scan shows an "Error code" and a "Developer info" box. Send both to support@ampere-autopilot.com, along with your web address, and we'll look into it.
You should see: Support has what it needs to find the problem.
What the messages mean
| You see | What it means | What to do |
|---|---|---|
| Your website is taking too long to answer | The scan didn't start within about 10 seconds. | Try the scan again, or enter your details yourself. |
| We lost track of the website scan | Autopilot couldn't check on the scan. | Try the scan again, or enter your details yourself. |
| Your website took too long to read and nothing came back yet | The scan ran for about 3 minutes with no results. | Add your details yourself. Products and photos can wait. |
| We couldn't read your website | The scan failed before it found anything usable. | Try the scan again, or enter your details yourself. |
What happens next
- Check and fix what came in with how to fix what the website scan got wrong.
- Fill in your business description with how to update your business details.
- Add photos any time with how to upload photos and videos.
If something's not right
The scan finished, but products or photos are missing
Rows marked Not found become questions on the review screen. Add your first product there or later on the Products page. See how to fix what the website scan got wrong.
The scan worked but the wrong photos came in
Untick them on the review screen or delete them later in Media. If post images still look wrong, see what to do when an image looks off.
You don't have a website
Skip the scan. Follow how to set up Autopilot without a website.
Still stuck?
Email us what you were trying to do and what you saw. A person on the team will write back.
support@ampere-autopilot.com