Before you start
Steps
Tap "Open chat"
The round chat button sits at the bottom right of most screens.
You should see: The Chat panel opens. Its top bar has a "Memories" button.
Go to HomeTap "Memories"
The button is in the top bar of the Chat panel, next to the close button.
You should see: A window titled "Memories" opens, with your "Saved memories" on the left.
Find the memory in "Saved memories"
Each memory shows a title, a short summary and a tag: "Event", "Promotion", "Style rule" or "General".
You should see: You can see what Autopilot has saved.
Tap "Edit" to change one
Change the "Title" or "Summary", then tap "Update memory". The form heading changes to "Edit memory".
You should see: A message says "Memory updated."
Tap "New" to add one
Fill in "Title" and "Summary", choose a "Type", then tap "Create memory". Write it as a plain fact, like the shop is closed on Thanksgiving Day.
You should see: A message says "Memory created." and it appears in the list.
Tap "Expire" or "Delete" to remove one
"Expire" stops Autopilot from using a memory. "Delete" asks "Delete memory?" and then removes it for good.
You should see: A message says "Memory expired." or "Memory deleted."
The 4 types of memory
| Type | What it's for |
|---|---|
| Event | Something on a date, like an open house. Add the "Event date" so Autopilot plans ahead of it. |
| Promotion | A special or offer. Add "Expires at" so Autopilot stops mentioning it after that date. |
| Style rule | A rule for how to write, like "Never mention prices". Autopilot follows it and doesn't post about it. |
| General | Any other fact about your business. |
Where memories come from
- Your answers when Autopilot checks in with a question.
- Quick questions during voice training, like "Running a special right now?". Your answer saves to Memories. See how to train your voice by swiping.
- Rules you typed during setup, saved as a style rule.
- Chat, when you ask Autopilot to remember something.
- You, with the New button.
There's a limit on active memories. If you reach it, expire or delete one to make room.
What happens next
- Autopilot uses your memories the next time it plans posts. Posts already on your schedule don't change. See how to edit a post.
- A post with an old special in it? Here's what to do when a post has a wrong detail.
If something's not right
You don't see a Memories button in Chat
The button shows on Pro. Here's how to upgrade to Pro. If you're on Pro, see how to chat with Autopilot.
You can't add another memory
You've reached the limit on active memories. Expire or delete one you don't need, then add the new one. If a message says something else went wrong, see what to do when you hit a plan limit.
A post mentions a special that ended
Expire or delete the memory for that special so Autopilot stops using it. Then see what to do when a post has a wrong detail.
Still stuck?
Email us what you were trying to do and what you saw. A person on the team will write back.
support@ampere-autopilot.com