Before you start
Steps
Open "Media"
On a computer, Media is in the main menu. On a phone, tap "More" in the bottom bar, then Media.
You should see: The Media page, with a "Recently added" list.
Open MediaTap "View all"
Look for it next to Recently added.
You should see: A page titled "All media" with your photos and videos as tiles.
Open All mediaOpen a photo
Tap any tile. A tile that says "Needs description" has no note yet. On a computer, the label shows when you point at the tile.
You should see: The photo opens large, with a box labeled "Media description" beside it.
Write in "Media description"
Say what's in the photo, where it was taken, and what job or product it shows. A sentence or two is plenty.
You should see: A saving indicator appears as you type.
Tap "Save"
Your note also saves on its own after you stop typing, but Save makes sure.
You should see: The indicator shows your note is saved.
Why a description helps
When Autopilot looks for a photo, it compares the words in a post with the name and description of each photo in your library. It shortlists the closest matches, then checks that one really fits before it attaches it. A photo with no description has fewer words to match, so it's picked less often.
Write
- Brushed-nickel kitchen faucet we installed on Maple Street.
- Our front counter with the morning pastry case full.
- Crew loading the truck before a lawn job.
Skip
- IMG_4821
- Photo
- Nice picture of our stuff
What happens next
Work through the photos marked Needs description, starting with your best ones. Autopilot uses new notes the next time it plans posts.
Not sure which photos to keep? See what makes a good photo for posts and how Autopilot picks or makes an image.
If something's not right
You can't type in the box
Your login may only be allowed to view media. Ask an account owner to change that, or use an owner login. For other upload questions, see how to upload photos and videos.
A message says the description couldn't be saved
Your text is still in the box. Tap Save again in a moment. If it keeps happening, check your connection. Uploads are covered in how to upload photos and videos.
Posts still pick the wrong photo
Make the notes more specific, or swap the picture on the post. See what to do when an image looks off.
Still stuck?
Email us what you were trying to do and what you saw. A person on the team will write back.
support@ampere-autopilot.com