Before you start
Steps
Open "Products"
On a computer, Products is in the main menu. On a phone, tap "More" in the bottom bar, then Products.
You should see: Your list of products.
Open ProductsOpen the three-dot menu on the product's row
The button sits at the end of the row and opens a short menu called "Actions".
You should see: A menu with "Edit" and "Delete".
Choose "Delete"
Nothing is deleted yet. A box asks you to confirm.
You should see: A box titled "Delete this product?" that says this can't be undone.
Tap "Delete product"
This removes the product for good. There's no undo.
You should see: A "Product deleted" message, and the product is gone from your list.
What happens to your upcoming posts
The confirmation box says posts that mention the product will be updated. Here is what that means. Autopilot looks at your upcoming posts only, and what it does depends on the post and your mode. Posts already live on Facebook aren't touched.
| Upcoming post | Review Mode | Autopilot Mode |
|---|---|---|
| Only about that product, more than 30 minutes away | Moved to drafts, with a replacement ready | Replaced for you |
| Mentions it along with other things | Flagged, with new wording ready | Rewritten for you |
| Going out within 30 minutes | Left as it is and flagged | Left as it is and flagged |
| A draft | Left as it is and flagged | Left as it is and flagged |
Before you delete
Delete it when
- You don't sell it anymore
- You added it twice
- You're on Free and need a spot back (Free holds 10)
Mark it unavailable instead when
- It's out for a season or a week
- You plan to sell it again and want its photos and details kept
What happens next
Autopilot stops planning posts about the product. If a post still names it, fix the post before it goes out.
- Check your schedule for posts that changed.
- Add what you sell now with how to add a product or service.
If something's not right
You see "Product not deleted"
The product is still in your list. Wait a moment and try again. If a post still shows a product you removed, see what to do when a post has a wrong detail.
A post still mentions the deleted product
Look in the "Needs review" tab first. If the post is live on Facebook, it can't be changed here. See what to do when a post has a wrong detail and how to review a flagged post.
You deleted the wrong product
There's no undo. Add it again with how to add a product or service.
Still stuck?
Email us what you were trying to do and what you saw. A person on the team will write back.
support@ampere-autopilot.com